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Safe to speak, willing to be moved
Safe to speak, willing to be moved
Psychological safety is whether you can speak up. Trust is whether you let others move you. Why managers need both, and what happens when one is missing.
Your peers are your first team
Your peers are your first team
Your department is the team you lead. Your peers are the team you're on. Why most managers get that order backwards, and what Lencioni and Google found a first team needs.
Influence is a plan, not a pitch
Influence is a plan, not a pitch
The idea was right. It still died. Influence works as a plan: the group first, then one person, then the conversation. Plus where influence ends and manipulation begins.
Presence is a trust shortcut
Presence is a trust shortcut
We can't see trust, so we read signals. What posture, voice and dress really tell people, and why behaviour wins in the end.
Why every client gets 120%
Why every client gets 120%
A small client looks like a cost this week and an opportunity over five years. Four reasons to give everyone your best, and three honest fixes for when the week is full.
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